Frequently Asked Questions

Orders & Delivery

How long does delivery take?
Orders are processed within 1 to 3 business days. Delivery then takes 7 to 15 business days depending on your destination.

Can I track my order?
Yes! A tracking number is sent to you by email as soon as your package is shipped.

Do you deliver outside of France?
Yes, we deliver throughout the European Union and to many international countries.

Product

How do I charge the fan?
The fan recharges via a USB cable (included). Plug it into any USB charger, computer, or power bank.

How long does the battery last?
Depending on the speed used, the battery lasts between 4 and 8 hours of continuous use.

Is the fan quiet?
Yes, it is designed to be discreet and quiet, ideal for the office or while traveling.

Returns & Refunds

Can I return my product?
Yes, you have 14 days after receipt to exercise your right of withdrawal, in accordance with French law.

How do I initiate a return?
Contact us at contact@airnova.fr with your order number and we will guide you.

Payment

What payment methods do you accept?
We accept credit cards (Visa, Mastercard), Shop Pay, and Apple Pay.

Is payment secure?
Yes, all transactions are secured via the SSL protocol and processed by Shopify Payments.